Terms and conditions

Returns

The customer has 14 calendar days from the receipt of goods to return them without giving any reason. Returned goods should be in the same condition and packaging in which they were delivered to the Customer.

Return Transaction

After receiving the returned goods within 7 calendar days we will return the money to the customer's account.

Shipping

The return shipping fee is paid by the customer.

Contact

If you have any additional questions, please contact us via e-mail: info@bioecoshoes.com

Complaints and Guarantees

Complaints are regulated by the Act of 27 July 2002 on special conditions of consumer sale and amending the Civil Code (Journal of Laws of 2002, No. 141, item 1176 , as amended). The complaint will be dealt with within 14 days of receiving the parcel. If the complaint is accepted, the product will be repaired or replaced with another one, and if this is no longer possible (for example because stocks have run out), the customer has the right to demand an appropriate reduction in the price of the purchased goods or to withdraw from the contract. We will also reimburse the costs of sending back the faulty goods immediately after considering the complaint.

The Customer has the right to lodge a complaint within 2 years from the date of delivery of the goods provided that he or she notifies the Store of the defect within 2 months of discovering that the goods are inconsistent with the contract. In the event of lodging a complaint, please contact us and send the product together with a document confirming the purchase by post to the following address:

Arka 1927 Sp. z o.o., Zebrzydowice 141 34-130 Kalwaria Zebrzydowska


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